Privacy Policy
At PetsBuddy, we value your privacy and are committed to protecting the personal information you provide while using our website and services. This Privacy Policy outlines how we collect, use, and safeguard your information. By accessing our website or using our services, you consent to the collection and use of your data in accordance with this policy.
1. Information We Collect
We collect various types of information to provide better services to you. The types of information we collect include:
Personal Information:
- Name
- Email Address
- Phone Number
- Address (for product deliveries)
- Pet Information (such as pet breed, age, and health details for veterinary services)
Non-Personal Information:
- Browser type
- Device type
- IP address
- Usage data, such as pages viewed, time spent on the site, and interaction with content
2. How We Use Your Information
We use your personal information to provide and improve our services, including:
- Processing your orders and bookings
- Sending confirmations, receipts, and reminders for appointments or product purchases
- Responding to your inquiries and customer support requests
- Offering personalized recommendations and promotions
- Communicating updates about our services, products, and events
We may also use non-personal data to analyze trends, improve our website’s functionality, and enhance user experience.
3. How We Protect Your Information
We are committed to securing your information. We use a combination of technical, administrative, and physical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is 100% secure, so we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted partners for the following purposes:
- Service providers that help us operate our website, process payments, or fulfill orders (e.g., payment processors, delivery services)
- Legal authorities, if required, in order to comply with legal obligations or protect our rights
All third-party service providers are obligated to protect your personal information in a manner consistent with this Privacy Policy.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small text files placed on your device that help us analyze website traffic, remember your preferences, and provide personalized content.
You can adjust your browser settings to reject cookies, but this may affect your ability to use certain features of our website.
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information at any time.
- Opt out of marketing communications by clicking the “unsubscribe” link in the emails we send you or by contacting us directly.
- Withdraw consent for certain data processing activities, where applicable.
If you would like to exercise any of these rights, please contact us using the details provided below.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal information, we will take steps to delete such information as soon as possible.
9. Changes to This Privacy Policy
PetsBuddy reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date at the top of the policy. Your continued use of our website and services after any changes signifies your acceptance of those changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us:
Email: care@petsbuddy.in
Phone: +91 97999 96424
